Rambo

I to come to the conclusion MAGELLAN SUPPORT SUCKS
I will be returning the unit I purchased Magellan 3225 because it was missing
a part and your SUPPORT SUCKS- I waited on the phone for more than 1/2 hour and never did get thru
I sent 2- e-mails that were never answered
All I was trying to do was get a $ 5.00 part from them the USB cable that
attaches to the computer it was not in the original box
MAGELLAN you have a lot to learn about customer service and support of
your products. You are losing money because your support SUCK:thumb d: :t humbd::thu mbd::thumb d:

Andy

That seems to be a common theme from some people who have reported attempted use of Magellan's tech support.

dav

I'm currently shopping for a new GPS. Was interested in the Magellan Triton 2000.

Your experience echoes mine. I tried to find information from their website and from email.

Nothing.

Not currently considering Magellan due to this apparent lack of support.

Rambo

I finally received an answer to my e-mail. They are idiots this is supposed
to be the support help e-mail. I already told them they would not answer the
phone on the support line number and all I wanted was the USB cable a $ 5.00 item. and to please just send one out to me .I left my address and phone number if they had any questions. You are not going to believe the answer I received. " Please call our support line" that was it. Sending an
e-mail to them is like talking to an ice cube on the table and telling it not
to melt. So if anyone is planning on e-mailing don't waste your time. In my e-mail I even included my serial number of my unit. Any other issue I brought you like this model was not even listed on your website was completely ignored.:t humbd::thu mbd:

dav

Makes you wonder if there is anyone actually reading the email, or if it is simply an automated response:

Rambo

The same type of answer I received. I wonder how much money those idiots
replying to these e-mail make ? I would like a job like that.Get paid for doing
nothing. And pass you on to someone else. A 7 year old child must be answering these e-mails . A 10 year old child could help you better.
I think I will write a letter to the corporate headquarters regarding this
Att. Chairman of the Board. It won't do any good they have to many idiots
working for them. BOTTOM LINE- MAGELLAN SUCKS and they don't care about their customers.

Max

Just hope it's the 10 year old that gets the letter not the 7 year old


Sorry to hear your tale Rambo, it sounds similar to so many others.
I am glad we have forums like this now...we didn't back when I got into GPS originally and *almost* went down the magellan path, but every time I hear one of these I am glad I didn't. (well, anytime I actually use a magellan unit too, but thats another story )