Mapsource Error Reporting

Andy · 01-12-2007, 10:14 AM

Found an error in Mapsource?

Be sure to let Garmin know using the error reporting form on their website.

Garmin: MapSource - Error Report Form

AmPat · 06-09-2007, 1:02 PM

The address of the error reporting form has changed.
It is now:
Garmin: MapSource - Error Report Form

AmPat · 06-15-2007, 8:35 AM

I just got a response from Garmin for my error submission, with their thanks. They suggested I also report it to THEIR source for data here:
NAVTEQ - NAVTEQ Map Reporterâ„¢

I am beginning to see why the error I noticed is showing up all over the place - it seems most get their data from the same source!

Terry

Max · 06-15-2007, 9:36 PM

Interesting that they asked you to submit it to Navteq. Well that is a good link, thanks for sharing

stayhungry · 03-01-2009, 12:10 PM

thanks for your sharing

unit731 · 03-27-2010, 6:02 PM

Quote:

Originally Posted by AmPat

I just got a response from Garmin for my error submission, with their thanks. They suggested I also report it to THEIR source for data here:
NAVTEQ - NAVTEQ Map Reporterâ„¢

I am beginning to see why the error I noticed is showing up all over the place - it seems most get their data from the same source!

Terry

I can't figure out how to submit a correction to the spelling of my street. It's asking me to upload something. Upload what?

unit731 · 08-20-2010, 7:08 PM

Well, I finally had the street names corrected. My street and the street before mine.

I went right to the source. Tele-Atlas and Navteq.

Tele-Atlas (TomTom) provided the best and quickest response.

Navteq (Garmin) was awful trying to communicate with them.

I first tried the websites of Garmin and TomTom. Who knows where that information goes. And the Garmin website did not provide a means to correct the spelling of street names (they may have updated their website since).

I actually wrote a paper letter to both Tele-Atlas and Navteq. Tele-Atlas promptly responded in writing. I never did receive a response from Navteq.

As I stated - both streets have been corrected with Tele-Atlas and Navteq. They tell me that it takes about 2 map cycles for the updates to show up on their maps.

Navteq was a real pain and difficult to get through. I had to contact the actual Navteq webmaster to get any results. That person did contact me. But I should not have to cantact the webmaster to make a simple correction. And it is not the webmasters job. Thank you Navteq webmaster!

On another note - one POI - a local gas station in my small town is positioned in the wrong place. Both Garmin and TomTom send me in the wrong direction. I am told that the POI's use the mailing address of any business. And in my small town - this one gas station - the owner uses a PO Box. Not the physical address. I am told that POI's use Dunn & Bradstreet for business addresses and they use whatever address that is provided to them for the POI. And it is up to the owner of business to make those corrections.

So . . . if you get mis-sent to some POI - it could be that the owner of that business may have provided Dunn & Bradstreet with some other address - such as a mailing address that is different from the actual physical address.

01-12-2007, 10:14 AM	#1
Andy Survey Says? Join Date: Dec 29 2006 Location: Monterey, CA Posts: 1,576	Mapsource Error Reporting Found an error in Mapsource? Be sure to let Garmin know using the error reporting form on their website. Garmin: MapSource - Error Report Form

06-09-2007, 1:02 PM	#2
AmPat Join Date: Jun 09 2007 Location: West Tennessee Age: 67 Posts: 6	Re: Mapsource Error Reporting The address of the error reporting form has changed. It is now: Garmin: MapSource - Error Report Form

06-15-2007, 8:35 AM	#3
AmPat Join Date: Jun 09 2007 Location: West Tennessee Age: 67 Posts: 6	Re: Mapsource Error Reporting I just got a response from Garmin for my error submission, with their thanks. They suggested I also report it to THEIR source for data here: NAVTEQ - NAVTEQ Map Reporterâ„¢ I am beginning to see why the error I noticed is showing up all over the place - it seems most get their data from the same source! Terry __________________ Guys don't HAVE to ask directions - We just read that little screen on the dash - -

06-15-2007, 9:36 PM	#4
Max Chicks dig waypoints. Join Date: Dec 28 2006 Location: Near Boston, Ma. Posts: 1,272 Blog Entries: 5	Re: Mapsource Error Reporting Interesting that they asked you to submit it to Navteq. Well that is a good link, thanks for sharing

03-01-2009, 12:10 PM	#5
stayhungry Join Date: Mar 01 2009 Location: thailand Posts: 3	Re: Mapsource Error Reporting thanks for your sharing

08-20-2010, 7:08 PM	#7
unit731 Join Date: Dec 23 2009 Location: Awaiting Sentence Posts: 38	Re: Mapsource Error Reporting Well, I finally had the street names corrected. My street and the street before mine. I went right to the source. Tele-Atlas and Navteq. Tele-Atlas (TomTom) provided the best and quickest response. Navteq (Garmin) was awful trying to communicate with them. I first tried the websites of Garmin and TomTom. Who knows where that information goes. And the Garmin website did not provide a means to correct the spelling of street names (they may have updated their website since). I actually wrote a paper letter to both Tele-Atlas and Navteq. Tele-Atlas promptly responded in writing. I never did receive a response from Navteq. As I stated - both streets have been corrected with Tele-Atlas and Navteq. They tell me that it takes about 2 map cycles for the updates to show up on their maps. Navteq was a real pain and difficult to get through. I had to contact the actual Navteq webmaster to get any results. That person did contact me. But I should not have to cantact the webmaster to make a simple correction. And it is not the webmasters job. Thank you Navteq webmaster! On another note - one POI - a local gas station in my small town is positioned in the wrong place. Both Garmin and TomTom send me in the wrong direction. I am told that the POI's use the mailing address of any business. And in my small town - this one gas station - the owner uses a PO Box. Not the physical address. I am told that POI's use Dunn & Bradstreet for business addresses and they use whatever address that is provided to them for the POI. And it is up to the owner of business to make those corrections. So . . . if you get mis-sent to some POI - it could be that the owner of that business may have provided Dunn & Bradstreet with some other address - such as a mailing address that is different from the actual physical address.